CHARLES E. DOWNING

 

 

Operations Management and Information Systems Department

College of Business

Northern Illinois University

DeKalb, IL  60115

Phone:  (815) 753-6381

Fax:  (815) 753-7460

e-mail:  cdowning@niu.edu

 

 

 

ACADEMIC POSITIONS

 

NORTHERN ILLINOIS UNIVERSITY                                                                           DeKalb, IL

Dean’s Distinguished Professor, (2016 – Present).

Presidential Teaching Professor, (2010 - Present).

Walmart Professor in Enterprise Technology Innovation, (2007 - 2010).

Professor, (2006 - 2007). 

Associate Professor, (2000 - 2006). 

 

Research Interests:  Big Data Analytics; Information Technology as a business process integrator (Supply Chain and portals); Business Intelligence; the implementation and evaluation of Decision Support Systems which employ advanced analytical techniques; measuring the effectiveness of information systems; Information Technology choices in dissimilar cultures.

 

Courses Taught:        OMIS 259 “Introduction to Business Information Systems” (undergraduate)

OMIS 351 “Information Systems in Organizations” (undergraduate)

                                    OMIS 462 “Business Systems Analysis, Design, & Devel.” (undergraduate)

                                    OMIS 651 “Business Systems Analysis & Design” (MS)

                                    OMIS 661 “Business Decision Support Systems” (MS)

OMIS 694 “Big Data Analytics” (MS)

 

 

BOSTON COLLEGE                                                                                             Chestnut Hill, MA

Associate Professor, with tenure (2000).  Taught and researched Management Information Systems for the Operations and Strategic Management Department of the Wallace E. Carroll School of Management.

Assistant Professor (1994-2000). 

 

Courses Taught:        MC 240 / MC 340 “Management Information Systems” (undergraduate)

                                    MD 021 “Management and Operations” (undergraduate)

                                    MM 720 “Information Management and Analysis” (full time MBA)

                                    MC 707 “Computing and Information Systems” (evening MBA)

                                    MD 851 "Information Systems for Financial Services" (MBA)

                                    Information Technology Management for Electronic Commerce (executive)

                                    Spreadsheet Modeling for Decision Analysis (executive)

 

EDUCATION

 

NORTHWESTERN UNIVERSITY                                                                              Evanston, IL

 

1991 to 1994

     Doctor of Philosophy Degree in Industrial Engineering and Management Sciences, June 1994

     Major and dissertation in Systems Analysis and Design, concentration in Information Systems Management

     Dissertation Title:  "Meta-Monitoring Systems:  Tools in the Effectiveness Determination of Information Systems"

     Minors in Statistics and Organization Theory

     Teaching Assistant for the courses "Systems Analysis and Design", "Business Research Methods", "Engineering Management" and "Industrial Psychology".  Responsibilities included lecturing, grading, tutoring and organizing between 15 and 160 students.

     Outstanding Teaching Assistant for 1993-1994 school year, awarded by Northwestern Chapter of Institute of Industrial Engineers

     Significant consulting experience in Information Systems Management to supplement dissertation

 

1991 to 1992

     Master of Science Degree in Industrial Engineering and Management Sciences, June 1992

     Cumulative grade point average 3.67/4.00

 

1982 to 1986

     Bachelor of Arts Degree in Mathematics, June 1986

     Cumulative grade point average 3.58/4.00, Dean's List

 

 

 

INDUSTRY EXPERIENCE

 

CHICAGO TITLE AND TRUST COMPANY (1992 to 1994)                                      Chicago, IL

Independent Consultant. Designed, programmed, and implemented a 12-line telephone interactive voice response system responsible for managing the Savings and Profit Sharing Plan informational needs of 10,000 internal employees.  Created and managed the interface between this system and the corporate Client/Server network.  Trained staff in the use and manipulation of the system, and directed evaluation of the system.  Managed the roll out of interactive voice response to 250 external benefits clients.

 

ERNST AND YOUNG (1989 to 1991)                                                                           Chicago, IL

Senior Consultant. National Director of microcomputer systems, networks and telecommunications for the Defined Contribution Group.  Directed, programmed, and maintained the networked (Novell NetWare) personal computer environment.  Pioneered interactive voice response technology within the benefits group.  Formally instructed colleagues in software packages and programming languages.

 

THE NORTHERN TRUST CORPORATION (1987 to 1989)                                       Chicago, IL

Allocation Specialist.  Managed Defined Contribution plans for large corporate clients.  Developed expertise in the management and administration of the COBOL-based computer information systems responsible for running the business.  Educated bank officers in Lotus 1-2-3 and other software packages.

 

NAPERVILLE NORTH HIGH SCHOOL (1986 to 1987)                                        Naperville, IL

Mathematics Teacher.  Performed full-time secondary teaching responsibilities.  Served as freshmen baseball coach and ticket manager for the athletic department.

 

 

 

 

REFEREED JOURNAL PUBLICATIONS

“Examining Student Retention with Data Analytics”, International Journal of Advanced Research.  2017, Volume 5, Issue 12, pp. 375-381.

 

"Privacy and The Information Age:  A Longitudinal View", Journal of International Technology and Information Management.  2016, Vol. 25: Iss. 2, Article 3., pp. 33-45.

 

(with Julia Spears and Michaela Holtz).  “Transforming a Course to Blended Learning for Student Engagement”, Education Research International, vol. 2014, Article ID 430732, 2014, 10 pages.

 

(with Chang Liu).  “Assessing Web Site Usability in Retail Electronic Commerce”, Journal of International Technology and Information Management, Volume 23 Issue 1, 2014, pp. 27-40.

 

(with Chang Liu).  “Grouping Attribute Values in a Dimensional Table Design: A Customized Approach for Teaching Business Analytical Applications Using Microsoft Business Intelligence Tools”, Journal of Information Technology and Application in Education, Volume 2 Issue 2, June 2013, pp. 80-84.

 

(with Chang Liu).  “Getting Students to Teach Each Other: Doing More with Less in IS Education”, Journal of Information Technology and Application in Education, Volume 1 Number 4, December 2012, pp. 195-206.

“Is Web-Based Supply Chain Integration Right for Your Company?”, Communications of the ACM, Volume 53, Number 5, 2010, pp. 134-137. 

 

(with Chang Liu).  “Using Cascading Style Sheets to Design a Fly-Out Menu with Microsoft Visual Studio”, Journal of Information Systems Education, Volume 21, Number 3, Fall 2010, pp. 275-282.

 

(with Chang Liu).  “Does Web Site Usability Correlate with Web Site Usage?” Journal of International Technology and Information Management, Volume 18, Numbers 3/4, 2009, pp. 443-454.

 

(with Joy M. Field, Larry P. Ritzman, M. Hossein Safizadeh).  Uncertainty Reduction Approaches,

Uncertainty Coping Approaches, and Process Performance in Financial Services”, Decision Sciences, Volume 37, Number 2, 2006, pp. 149-175.

 

(with J. Gallaugher).  "Portal Combat Revisited: Success Factors and Evolution in Consumer Web Portals", in A. Tatnall (Ed.), Web Portals:  The New Gateways to Internet Information and Services, Idea Group, Inc., 2005, pp. 40-63.

 

“The Effects of IT Usage in the Supply Chain on Process Performance:  A Field Study”, Communications of the IIMA, Volume 4, Issue 3, 2004, pp. 33-44..

 

(with B. Mackie).  “Viability of Electronic Service Offerings:  User Satisfaction in the Business-to-Employee Market”,  International Journal of Services Technology and Management, Volume 5, Number 1, 2004, pp. 14-24.

 

(with  J. Gallaugher and A. Segars).  "Culture, Information Technology Choice and Empowerment:  Revisiting the Interplay”, in G. Hunter and F. Tan (Eds.), Advanced Topics in Global Information Management:  Volume 3, Idea Group, Inc., 2004, pp. 72-91.

 

“Examining the Present and Looking to the Future of DSS and Intelligent Systems”, Communications of the IIMA, Volume 3, Issue 2, 2003, pp. 37-52.

 

(with J. Field and L. Ritzman).  “The value of outsourcing: A field study”, Information Systems Management, Volume 20, Number 1, Winter 2003, pp. 84-89.

 

(with J. Gallaugher and A. Segars).  "Information Technology Choices in Dissimilar Cultures: Enhancing Empowerment," Journal of Global Information Management, Volume 11, Number 1, Jan.-Mar. 2003, pp. 20-39.

“A Simple and Effective Method for Teaching Information Systems Vocabulary and Concepts in a Large Lecture Setting”, Journal of Information Systems Education, Volume 13, Number 3, 2002, pp. 165-172.

 

(with J. Ringuest) “Implementing and Testing a Complex Interactive MOLP Algorithm”, Decision Support Systems, Volume 33, Number 4, August 2002, pp. 363-374.

 

“Performance of Traditional and Web-Based EDI”, Information Systems Management, Volume 19, No. 1, Winter 2002, pp. 49-55.

 

 (with J. Gallaugher)  "Portal Combat: An Empirical Study of Competition in the Web Portal Industry,"  Journal of Information Technology Management. Vol. 11, No. 1-2, 2000,  pp. 13-24.

 

“System Usage Behavior as a Proxy for User Satisfaction:  An Empirical Investigation”, Information & Management, Volume 35, No. 4, April 1999, pp. 203-216.

 

(with A. Clark)  "Groupware in practice", Information Systems Management, Volume 16, No. 2, Spring 1999, pp. 25-31.

 

(with Jeffrey L. Ringuest)  “An Experimental Evaluation of the Efficacy of Four Multiobjective Linear Programming Algorithms”, European Journal of Operational Research, Volume 104, No. 3, February 1, 1998, pp. 549-558.

 

(with M. Hossein Safizadeh)  “Bringing Decision Support to the Customer Level”, Information Systems Management, Volume 14, No. 3, Summer 1997, pp. 23-28.

 

(with A. Clark and D. Coleman)  “Groupware at Big 6 Consulting Firms - How Successful Was It?”, in D. Coleman and R. Khanna (Eds.), Groupware:  Collaborative Strategies for Corporate LANs and Intranets, Prentice Hall, 1997, pp. 533-561.

 

(with Jeffrey L. Ringuest)  “Multiobjective Linear Programming with Context-dependent Preferences”, Journal of the Operational Research Society, Jul 1997, Volume 48, No. 7, pp. 714-725.

 

“Rhetoric or Reality?  The Professed Satisfaction of Older Customers with Information Technology”, Journal of End User Computing, Volume 9, No. 1, Winter 1997, pp. 15-27.

 

(with Gustave J. Rath)  “The Internet as Intranet:  Moving Toward the Electronic Classroom”, Journal of Educational Technology Systems, Volume 25, No. 3, 1996-97, pp. 273-291.

 

 

PAPER PRESENTATIONS AND REFEREED PROCEEDINGS PUBLICATIONS

“Examining Student Retention With Data Analytics”, Proceedings of the Southern Association for Information Systems (SAIS) Conference, Saint Augustine, FL, March, 2016.

 

“Privacy and the Information Age:  A Longitudinal View”, Proceedings of the Southern Association for Information Systems (SAIS) Conference, Hilton Head, SC, March, 2015.

 

(with Chang Liu).  Doing More with Less in IS Education: Getting Students to Teach Each Other”, Proceedings of the 2011 Americas Conference on Information Systems, Detroit, MI, August 2011,  http://aisel.aisnet.org/amcis2011_submissions/139.

 

(with Chang Liu).  "Assessing Web Site Usability in Retail Electronic Commerce"  Proceedings of the Computer Software and Applications Conference (COMPSAC), 2011 IEEE 35th Annual, Munich, Germany, 18-22 July 2011, pp. 144 – 151.

 

“Macros in Excel Made Easy For You and Your Students”, Proceedings of the Midwest Decision Sciences Institute Conference, Chicago, IL, April 13, 2007, Information Technology and e-Business Track. 

 

Performance Benefits of Web-Based Supply Chain Integration”, Proceedings of the Southern Association for Information Systems (SAIS) Conference, Jacksonville, FL, March 9, 2007, pp. 75-80.

 

“Privacy, The Information Age, and Ethical Practices:  What is Important to Consumers?”, Proceedings of the Midwest Business Administration Association (MBAA) International Conference, “Privacy and Security Issues”, Chicago, March 15, 2006, pp. 40-49.

 

“The Effects of IT Usage in the Supply Chain on Process Performance:  A Field Study”, Proceedings of the Annual Meeting of the IIMA, October 2004.

 

(with J. Field, L. Ritzman,  & M. H. Safizadeh) "Does Customer Type Matter? A Comparison of Financial Services Processes with Internal versus External Customers", Proceedings of the Decision Sciences Institute Annual Meeting, November 2003.

 

“Examining the Present and Looking to the Future of DSS and Intelligent Systems”, Proceedings of the Annual Meeting of the IIMA, October 2003.

 

“Five Minutes to Learn with a Lifetime of Benefits:  A Simple and Effective Method for Teaching Information Systems Vocabulary and Concepts in a Large Lecture Setting”, Proceedings of the Midwest Business Administration Association's Society for the Advancement of Information Systems and Quantitative Methods annual conference, February 2002, pp. 18-24.

 

“Viability of Electronic Service Offerings:  User Satisfaction in the Business-to-Consumer Market”, Proceedings of the Decision Sciences Institute Annual Meeting, November 2001, pp. 279-281.

 

(with J. Ringuest) “Graphical Decision Support to the Rescue:  Testing a Complex Interactive MOLP Algorithm”, Proceedings of the Decision Sciences Institute Annual Meeting, November 2000, pp. 468-470.

 

(with J. Gallaugher)  “An Empirical Investigation Of Market Leadership In The Web Portal Industry”, Proceedings of the 1999 Workshop on Information Technologies and Systems, Charlotte, NC, December, 1999, pp. 8-13.

 

(with K. Irwin and A. Segars)  “Information Technology Choices in Dissimilar Cultures:  Achieving Empowerment”, Proceedings of the Global Information Technology Management and Global Electronic Commerce Mini Track of the 1999 Americas Conference on Information Systems, August 1999, pp. 289-291.

 

(with A. Clark)  "Groupware in Practice:  Accounting for Differences in Expected and Realized Benefits", Proceedings of the Northeast Decision Sciences Annual Meeting, March 1999, pp. 131-133.

 

“System Usage Behavior as a Proxy for User Satisfaction:  An Empirical Investigation”, Proceedings of the Decision Sciences Institute Annual Meeting, November 1998, pp. 746-748.

 

(with Jeffrey L. Ringuest and Samuel Graves)  “Solving the Stochastic MOMP Problem”, Proceedings of the Decision Sciences Institute Annual Meeting, November 1997, pp. 896-898.

 

"An Empirical Examination of User Satisfaction With an Information System Implementation", Proceedings of the 1997 Americas Conference of the Association for Information Systems, August 1997, pp. 826-828.

 

(with Jeffrey L. Ringuest)  “An Experimental Evaluation of the Efficacy of Four Multiobjective Linear Programming Algorithms”, Proceedings of the Decision Sciences Institute Annual Meeting, November 1996, pp. 966-968.

 

(with K. Irwin)  “Empowerment Through IT:  A Cross-Cultural Comparison”, Presented at the INFORMS Fall National Meeting, October, 1995.  Revised work presented at The Wallace E. Carroll School of Management Works In Progress / Summer Seminar Series, August 1996.

 

“Toward a Practical Methodology for Evaluating Users’ Satisfaction with Information Systems:  An Empirical Investigation”,  Proceedings of the Decision Sciences Institute Annual Meeting, November 1995, pg. 794.

 

(with Jeffrey L. Ringuest)  “Multiobjective Linear Programming with Context-dependent Preferences:  An Algorithm and a Decision Support System”, Presented at The Wallace E. Carroll School of Management Works In Progress / Fall Seminar Series, October 1995.

 

(with A. Segars)  “Agora:  A Marketplace of Voice, Data, and Video Technologies”, Proceedings of the 1995 Americas Conference of the Association for Information Systems, August 1995, pp. 211-213.

 

"Rhetoric or Reality?  The Professed Satisfaction of Older Customers with Information Technology”,  Proceedings of the Northeast Decision Sciences Institute 1995 Annual Meeting, March 1995, pp. 256-258.

 

 

 

GRANT SUPPORT

 

MIS Faculty Research Fellowship, 2015-2016 (OMIS Department, $15,000).  "Privacy and The Information Age:  A Longitudinal View".  Published in Journal of International Technology and Information Management.

 

Weick Research Fellowship 2013-2014 (College of Business, $10,000).  “Assessing Web Site Usability in Retail Electronic Commerce”.  Published in Journal of International Technology and Information Management.

 

Global Action Team Award 2011 (College of Busienss, $3,500).  Presented “Assessing Web Site Usability in Retail Electronic Commerce” (20% acceptance rate) at the conference “COMPSAC 2011 - The Computed World: Software Beyond the Digital Society” in Munich, Germany.

 

Summer Research Grant (College of Business, one-ninth summer salary), Summer 2005.  Final report submitted to the College of Business on September 28, 2005.  The paper, “Privacy, The Information Age, and Ethical Practices:  What is Important to Consumers?”, was presented and is published in the Proceedings of the Midwest Business Administration Association (MBAA) International Conference, “Privacy and Security Issues”, Chicago, March 15, 2006, pp. 40-49. 

 

Summer Research Grant (College of Business, one-ninth summer salary), Summer 2002.  Final report submitted to the College of Business on September 24, 2002.  The paper, “The value of outsourcing: A field study”,  is published in the top-tier refereed journal Information Systems Management, Volume 20, Number 1, Winter 2003, pp. 84-89. 

 

Summer Research Grant (Graduate School, one-ninth summer salary), Summer 2001.  Final report submitted to the Graduate School on September 26, 2001.  The paper, “Viability of Electronic Service Offerings:  User Satisfaction in the Business-to-Employee Market”, is published in the Proceedings of the Decision Sciences Institute Annual Meeting, November 2001, pp. 279-281.  It is also published in the refereed journal International Journal of Services Technology and Management, Volume 5, Number 1, 2004, pp. 14-24. 

 

 

 

 

TEACHING

 

Northern Illinois University

Presidential Teaching Professor, Awarded 2010.

 

Received Lifetime Teaching Achievement Award from Operations Management and Information Systems Department, Spring 2005.

 

Operations Management and Information Systems Undergraduate Faculty of the Year (2000-2001, 2001-2002, 2002-2003, 2003-2004, 2004-2005, 2005-2006, 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, 2011-2012, 2012-2013, 2014-2015, 2015-2016)

 

Operations Management and Information Systems Graduate Faculty of the Year (2003-2004).

 

Average section size: over 150 students per section

Average sections per semester:  over 2

Average preparations per semester:  over 2

Percentage of all students choosing the top choice, “Excellent”, on a 5 point scale to the question “Overall, the instructor’s performance in teaching this class was:”:  over 75%

Percentage of all students choosing one of the top two choices on a 5 point scale to the question “Overall, the instructor’s performance in teaching this class was:”:  over 95%

 

 

Supervised numerous Independent Study projects.

 

Served as Advisor on numerous Senior Honors Thesis / Capstone projects, Research Rookies projects.

 

Coached the following full-semester Experiential Learning Center student projects:

 

  • Walmart Realty Division, Fall 2009 (Project Team:  6 students).  Twice weekly 1.5 hour classes were supplemented with knowledge gathering and mentoring, along with multiple face-to-face meetings with upper-level executives and a multi-day site visit to Walmart Corporate headquarters in Bentonville, AR.  Successfully analyzed the effects of opening a new store on existing Walmart formats, and created a system to allow the Walmart Realty Division to analyze similar effects in the future..
  • Walmart Realty Division, Spring 2009 (Project Team:  6 students).  Twice weekly 1.5 hour classes were supplemented with knowledge gathering and mentoring, along with multiple face-to-face meetings with upper-level executives and a multi-day site visit to Walmart Corporate headquarters in Bentonville, AR.  Created a digital dashboard to provide an automated and integrated view of key portfolio information across Real Estate and help in decision making across the portfolio.
  • Walmart Realty Division, Fall 2008 (Project Team:  7 students).  Twice weekly 1.5 hour classes were supplemented with knowledge gathering and mentoring, along with multiple face-to-face meetings with upper-level executives and a multi-day site visit to Walmart Corporate headquarters in Bentonville, AR.  Created a workflow system to manage the project approval process.
  • Walmart Realty Division, Spring 2008 (Project Team:  6 students).  Twice weekly 1.5 hour classes were supplemented with knowledge gathering and mentoring, along with multiple face-to-face meetings with upper-level executives.  Managed and Delivered an Electronic Closing Book system that allows better management of construction projects
  • Walmart Realty Division, Fall 2007 (Project Team:  6 students).  Twice weekly 1.5 hour classes were supplemented with knowledge gathering and mentoring, along with multiple face-to-face meetings with upper-level executives.  Executed an anytime, anyplace client-server Web-based system to automate and streamline the appraisal processes of the Wal-Mart Realty Division.

·         Family Shelter Services (FSS) Project, Spring 2004 (Project Team, 5 students).  Twice weekly 1.25 hour classes were supplemented with knowledge gathering and mentoring, along with on-site Client meetings in Wheaton.  Built a Web-based system for the multiple locations and employees of Family Shelter Services (FSS), a domestic abuse shelter.  As a not-for-profit, FSS had virtually no technology budget and was performing their core business processes mostly on paper and by courier.  Our team changed that.  Our Experiential Learning Center received the “Education Partner” of the year award from FSS, in large part due to this project.

·          Ernst & Young Security & Technology Solutions Project, Fall 2002 (Project Team: 5 students).  Twice weekly 1.25 hour classes were supplemented with knowledge gathering and mentor meetings including several full weekend days.  Constructed and implemented an Information Technology framework to secure the many Web servers and computing infrastructure of the Experiential Learning Center.

 

 

 

Boston College

Average section size: over 40 students

Average sections per semester:  2

Average preparations per semester:  1.2

Percentage of all students choosing the top choice, “Excellent”, on a 5 point scale to the question “Rating Instructor Deserves as a Teacher”:  69%

Percentage of all students choosing one of the top two choices on a 5 point scale to the question “Rating Instructor Deserves as a Teacher”:  95%

 

Remainder omitted for brevity.  Listing comparable to Northern Illinois University listing.  Contact Professor Downing for complete list.

 

 

BOARD APPOINTMENTS

Board of Advisors, Experiential Learning Center (2002-2012)

Editorial Advisory Board, Journal of Organizational and End User Computing (1999-2011)

Board of Advisors, Fiber and Wireless Connectivity Fund (1999-2002)

Board of Advisors, Tresidder Networks (2000-2002)

 

 

MEMBERSHIP IN PROFESSIONAL SOCIETIES

Association for Information Systems (Charter Member)

Decision Sciences Institute

INFORMS

Society for Information Management

 

Numerous service activities to professional societies, omitted for brevity.  Contact Professor Downing for complete list.

 

 

 

SERVICE TO NORTHERN ILLINOIS UNIVERSITY – UNIVERSITY LEVEL

Member, University Council (2011-2014)

 

Member, University Council Personnel Committee (2013).

 

Member, University Affairs Committee (21012).

 

Member, Faculty Senate (2011-2016)

 

Member, Academic Policy Committee (2012-2014)

 

Member, University Council Steering Committee (2011-2014)

 

Member, Vision 20/20 (2011)

 

Member, Presidential Research Professorship Selection Committee (2009-2014)

 

Member, University Press Board (2004-Present):  The University Press Board assures standards of high quality for all University Press publications. Specifically, this includes:

1.                              Making decisions concerning the establishment and maintenance of quality in journals published under University Press sponsorship;

2.                              Making decisions as to the acceptability of manuscripts to be published as books or monographs.

3.                              Determining the appropriateness of all other publications of the University Press.

 

Member, Committee on the Undergraduate Academic Environment (2009-2012).  

 

Member, Undergraduate Coordinating Council (2001-2004):  Committee met monthly with one Sunday half-day retreat per year.

 

 

SERVICE TO NORTHERN ILLINOIS UNIVERSITY – COLLEGE AND DEPARTMENT LEVEL

Faculty Advisor, Delta Sigma Pi , Professional Business Fraternity (2015-present).

Committee Chair, OMIS IS Faculty Search Committee (2011-present).

Member, OMIS Personnel Committee, (2004-2005, 2009-Present).

Member, Experiential Learning Center (ELC) Board of Advisors (2002-2012).

Chair, Graduate Faculty Committee, (2003-2006).

OMIS Curriculum Committee, (2001-2008, Chair 2003-2004, 2005-2008).

Member, Journal Quality Committee, (2003-2005).

Member, Grade Appeals Committee, (2003-Present).

Member, Assessment Committee,  (2003-2012).

Member, Branding Committee, (2004-2007).

Coordinator, Graduate Colloquium Lecture and Seminar Series, (2001-Present).

Coordinator of OMIS 351, the core Information Systems class for all undergraduate Business majors, (2001-Present).

Coordinator of OMIS 259, the core Information Systems tools class for all undergraduate Business majors, (2010-Present).

Member, OSA Advisory Board (Department student organization), (2001-2004)

Chair, OMIS Departmental Chair Search Committee (2001, 2008).

Member, MIS Program Committee, (2001-2007).

 

 

SERVICE TO BOSTON COLLEGE

Omitted for brevity.  Listing comparable to Northern Illinois University listing.  Contact Professor Downing for complete list.